Q: What payment methods do you support?
A: We support T/T (Telegraphic Transfer) for payments.

Q: Can I see a working video of the machine?  

A: Yes, we have a large collection of cutting videos for different materials. You can also send us your material, and we’ll cut it with our machine to show you the results. 

Q: What are the consumable parts and their prices?  

A: Knife blades and felt are consumable parts. You can purchase them from us at cost price.

Q: How is the machine maintained?  

A: We provide detailed maintenance and operation guidelines, which can be stuck on the machine for easy reference.

Q: Can I visit your factory?  

A: Absolutely! Our factory is located in Jinan, Shandong Province. We welcome visitors.

Q: Do you offer training for operating the machine?  

A: Yes, we offer free operation training at our factory or online ,and provide detailed training videos. Send an engineer to your locate side is available also , customer just need to pay for the engineer’s round trip airfare, room and board, and a daily fee of $150. 

Q: What kind of support is available after purchase?  

A: We offer lifetime free maintenance, 24-hour online support if you need, and on-site technical support when needed.

Q: What is the warranty period for the machine?  

A: We provide a three-year warranty for the whole machine, one year warranty for the main parts, excluding consumable parts. Main parts are free of charge during this period (limited to quality issues).

Q: Can the machine cut multiple types of materials?  

A: Yes, the machine is suitable for cutting various materials such as leather, clothing materials, sponge, composite leather, PVC, soft glass, and silicon rubber by different cutting tools. 

Q: How accurate is the cutting process?  

A: The machine has a repeated accuracy of ≤0.1mm.

Q: What are the power requirements for the machine?  

A: The machine operates at 380V ±10%. 

Q: Can I customize the machine to fit specific needs?  

A: Yes, we offer customization options to meet specific cutting requirements. 

Q: What is the lead time for delivery after placing an order?  

A: Lead time varies depending on the order quantity and customization, typically ranging from 10 to 15 working days.

Q: How is the machine shipped and installed?  

A: The machine is securely packaged and shipped. We provide detailed installation instructions and support. 

Q: Do you participate in trade shows or exhibitions?  

A: Yes, we participate in major international and domestic exhibitions. 

Q: Is the machine compatible with design software?  

A: Yes, it is compatible with software like AutoCAD, and CorelDraw, simplifying workflow.

Q: Can the machine handle high-volume production?  

A: Yes, the machine is designed for high efficiency and can handle high-volume production. 

Q: What safety features does the machine have?  

A: The machine is equipped with infrared sensors to ensure responsive and reliable safety.

Q: Do you have agents or representatives in other countries?  

A: Yes, our machines are present in over 50 countries worldwide, and we have representatives in many regions.

Q: What are the benefits of using your CNC cutting machine over traditional methods?  

A: Benefits include higher efficiency, precise cutting, material savings, and reduced labor costs. 

Q: How do I order spare parts or consumables?  

A: You can order spare parts or consumables with machine directly from us at cost price.

Q: What is the expected lifespan of the machine?  

A: With proper maintenance, the machine can last many years. We provide lifetime free maintenance to ensure longevity. 

Q: Can the machine be used for custom designs and prototypes?  

A: Yes, the machine is perfect for creating custom designs and prototypes with high precision.

Q: How do I get technical support if needed?  

A: Just contact us at any time to get the technical support and can arrange for on-site support if necessary. 

Q: Can I automate the material feeding process?  

A: Yes, our machines come with auto-feeding table options for automated material handling.

Q: What is the production capacity of the machine?  

A: The machine’s capacity varies based on the material and cutting requirements, but it is designed for high-volume production. 

Q: How do I ensure the machine operates at optimal performance?  

A: Regular maintenance, following the provided guidelines, and proper operation training will ensure optimal performance.

Q: What environmental conditions are required for operating the machine?  

A: The machine should be operated in a clean, stable environment with appropriate temperature and humidity levels. 

Q: Can the machine be upgraded or modified in the future?  

A: Yes, our machines are designed with upgrade options to meet future needs and technological advancements.

Q: Do you offer demo units for trial before purchase?  

A: We can arrange for demonstrations and provide cutting samples based on your materials to showcase the machine’s capabilities.