Q: What payment methods do you support?
A: We support T/T (Telegraphic Transfer) for payments.

Q: Can I see a working video of the machine?  

A: Yes, we have a large collection of cutting videos for different materials. You can also send us your material, and we’ll cut it with our machine to show you the results.

Q: What are the consumable parts and their prices?  

A: Lens and laser tube are consumable parts. You can purchase them from us at cost price.

Q: What is power requirements for the machine?  

A: The machine operates at 220V ±10%.

Q: What is the lead time for delivery after placing an order?  

A: Lead time varies depending on the order quantity and customization, typically ranging from 7 to 10 working days.

Q: What is a laser marking machine?  

A: A laser marking machine uses a focused laser beam to mark or engrave materials with text, logos, barcodes, or other designs.

Q: What materials can be marked with a laser marking machine?  

A: Laser marking machines can mark metals, plastics, ceramics, glass, wood, and more.

Q: What industries use laser marking machines?  

A: Industries such as automotive, aerospace, electronics, medical devices, and jewelry commonly use laser marking machines.

Q: What types of lasers are used in laser marking machines?  

A: Common types include fiber lasers, CO2 lasers, and UV lasers.

Q: What is the typical lifespan of a laser marking machine?  

A: With proper maintenance, a laser marking machine can last over 100,000 hours.

Q: What is the power range of laser marking machines?  

A: Laser marking machines typically range from 10W to 100W.

Q: Is training required to operate a laser marking machine?  

A: Yes, basic training is recommended to understand the machine’s operation and safety procedures.

Q: How often does a laser marking machine need maintenance?  

A: Regular maintenance is recommended every 6-12 months, depending on usage.

Q: What is the marking speed of a laser marking machine?  

A: Marking speeds can range from 1,000 to 7,000 mm/s, depending on the material and laser type.

Q: Can laser marking machines achieve deep engraving?  

A: Yes, with multiple passes, laser marking machines can achieve deep engraving on certain materials.

Q: Are laser markings permanent?  

A: Yes, laser markings are typically permanent and resistant to wear and environmental factors.

Q: What software is used with laser marking machines?  

A: Common software includes EZCAD, LaserSoft, and proprietary software provided by the manufacturer.

Q: Can the machine be integrated with other systems?  

A: Yes, laser marking machines can often be integrated with automation systems and other industrial equipment.

Q: What file formats are supported by laser marking software?  

A: Supported formats typically include AI, DXF, PLT, BMP, and JPEG.

Q: Can laser marking machines be used for serialization and barcoding?  

A: Yes, they are widely used for marking serial numbers, barcodes, and QR codes.

Q: Is laser marking suitable for high-volume production?  

A: Yes, laser marking is efficient and precise, making it suitable for high-volume production.

Q: Can the machine mark colored surfaces?  

A: Yes, but the contrast and visibility depend on the material and laser type.

Q: What should I do if the laser marking machine is not working correctly?  

A: Refer to the user manual for troubleshooting steps or contact customer support for assistance.

Q: What warranty and support options are available?  

A: One year warranty for the main parts and ongoing technical support.